Privacy Policy

Welcome to NearbyHunt. We understand that privacy is important to you. This Privacy Policy explains how NearbyHunt LLC ("NearbyHunt," "we," "us," or "our") collects, uses, shares, and protects information when you use our website at https://www.nearbyhunt.com and our mobile applications (collectively, the "Platform").

NearbyHunt operates a marketplace that connects customers seeking home services with qualified service professionals. By using our Platform, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our Platform or provide us with your information.

1. INFORMATION WE COLLECT

We collect information in various ways when you use our Platform. The types of information we collect include:

A. Information You Provide Directly

• Account Information: Name, email address, phone number, password, and profile information when you create an account
• Service Requests: Details about the services you need, including location, project description, budget, timeline, and photos
• Communications: Messages you send through our Platform, customer support inquiries, and feedback
• Payment Information: Credit card details, billing address, and transaction history (processed securely through our payment partners)
• Reviews and Ratings: Your reviews of service professionals and responses to surveys
• Identity Verification: Government-issued ID or other documents when required for certain services

B. Information Collected Automatically

• Device Information: IP address, device type, operating system, browser type, unique device identifiers
• Usage Data: Pages viewed, features used, clicking behavior, search queries, time spent on pages
• Location Information: Precise location (with your permission) or approximate location from IP address
• Cookies and Tracking: Information collected through cookies, pixels, and similar technologies
• Log Data: Server logs recording your interactions with our Platform

C. Information from Third Parties

• Social Media: Information from social media platforms when you log in using those services
• Service Professionals: Feedback and information about your service requests
• Business Partners: Information from partners who help us provide or improve our services
• Public Sources: Publicly available information to verify identity or prevent fraud
• Marketing Partners: Information from marketing and advertising partners

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

Provide and Improve Our Services

• Process your service requests and connect you with service professionals
• Facilitate communication between customers and professionals
• Process payments and send transaction confirmations
• Provide customer support and respond to inquiries
• Send service-related notifications (booking confirmations, appointment reminders)
• Personalize your experience and provide recommendations
• Improve our Platform's functionality and develop new features

Safety and Security

• Verify identity and authenticate users
• Detect and prevent fraud, spam, and abuse
• Investigate and address security incidents
• Enforce our Terms of Service and other policies
• Comply with legal obligations and protect rights and safety

Marketing and Analytics

• Send promotional communications (with your consent)
• Conduct market research and analyze usage trends
• Measure the effectiveness of our marketing campaigns
• Display personalized advertisements
• Create aggregated and anonymized analytics reports

3. HOW WE SHARE YOUR INFORMATION

We share your information in the following circumstances:

With Service Professionals

When you submit a service request, we share relevant information (name, project details, location, contact information) with service professionals who may be able to help you. Professionals agree to use this information only to provide services.

With Service Providers

We share information with vendors who help us operate our business, including:

• Payment processors and financial institutions
• Cloud storage and hosting providers
• Customer support and communication tools
• Analytics and marketing services
• Identity verification and background check providers

For Legal and Safety Reasons

We may disclose information when required to:

• Comply with legal obligations, subpoenas, or court orders
• Respond to lawful requests from public authorities
• Protect the rights, property, or safety of NearbyHunt, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues
• Enforce our terms and policies

Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any change in ownership or control of your personal information.

Aggregated or De-identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us:

• Remember your preferences and settings
• Authenticate your account and keep you logged in
• Analyze Platform usage and performance
• Provide personalized content and recommendations
• Deliver targeted advertising
• Prevent fraud and improve security

Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly
• Functional Cookies: Enable enhanced functionality and personalization
• Analytics Cookies: Help us understand how users interact with our Platform
• Advertising Cookies: Used to deliver relevant advertisements and measure their effectiveness

Your Cookie Choices

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may limit your ability to use some Platform features. You can also opt out of interest-based advertising through industry opt-out programs.

5. YOUR CHOICES AND RIGHTS

You have several choices and rights regarding your personal information:

Access and Portability

You can access and download a copy of your personal information by logging into your account or contacting us.

Correction and Update

You can update your account information at any time through your account settings or by contacting us.

Deletion

You can request deletion of your account and personal information. Some information may be retained as required by law or for legitimate business purposes.

Communication Preferences

You can opt out of promotional emails by clicking "unsubscribe" or updating your communication preferences in your account. You may still receive transactional communications.

Location Information

You can disable location sharing through your device settings, though this may limit certain Platform features.

Do Not Sell or Share

You can opt out of the "sale" or "sharing" of your personal information for targeted advertising by visiting our Do Not Sell or Share My Personal Information page.

6. STATE-SPECIFIC PRIVACY RIGHTS

California Residents

Under the California Consumer Privacy Act (CCPA), California residents have additional rights:

• Right to know what personal information we collect, use, disclose, and sell
• Right to delete personal information (with certain exceptions)
• Right to opt out of the sale or sharing of personal information
• Right to non-discrimination for exercising privacy rights
• Right to correct inaccurate personal information
• Right to limit use of sensitive personal information

Other State Residents

Residents of Virginia, Colorado, Connecticut, Utah, and other states with privacy laws may have similar rights. Contact us to exercise your rights under applicable state law.

Authorized Agents

You may designate an authorized agent to make privacy requests on your behalf. The agent must provide proof of authorization and we may require identity verification.

Shine the Light (California)

California Civil Code Section 1798.83 permits users to request information about disclosure of personal information to third parties for direct marketing purposes.

7. DATA SECURITY

We implement technical, administrative, and physical security measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Employee training on data protection
• PCI-DSS compliance for payment processing
• Incident response procedures

While we strive to protect your information, no security measures are 100% effective. We cannot guarantee absolute security of your information.

8. DATA RETENTION

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. Retention periods vary based on:

• The nature of the information
• The purposes for which it was collected
• Legal and regulatory requirements
• Statute of limitations periods
• Legitimate business needs

After the retention period expires, we securely delete or anonymize your information.

9. CHILDREN'S PRIVACY

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete it promptly. If you believe we have collected information from a child under 18, please contact us.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer information internationally, we implement appropriate safeguards to protect your information.

11. THIRD-PARTY LINKS AND SERVICES

Our Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. AUTOMATED DECISION MAKING

We may use automated systems to analyze your information to:

• Match you with appropriate service professionals
• Detect and prevent fraud
• Personalize your experience
• Display relevant advertisements
• Improve our services

You can request human review of automated decisions that significantly affect you.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our Platform
• Updating the "Effective Date" at the top
• Sending you an email notification (for material changes)
• Displaying a prominent notice on our Platform

Your continued use of our Platform after changes constitutes acceptance of the updated Privacy Policy.

14. ACCESSIBILITY

We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you need this policy in an alternative format, please contact us.

15. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

For privacy requests, you can also use our online privacy request form (coming soon).

Response Times

We will acknowledge receipt of your privacy request within 10 business days and respond substantively within:

• 45 days for California residents (extendable by 45 days with notice)
• 45 days for Virginia residents
• 45 days for Colorado residents
• 60 days for Connecticut residents
• 30 days for other requests

Annual Privacy Rights Metrics

In compliance with state privacy laws, we publish annual metrics about privacy rights requests. Our latest report will be available on our website.